FREQUENTLY ASKED QUESTIONS
You have a question? Based on the most frequently asked questions by our customers we have compiled these answers. If you do not find the answer to your question, contact us at reservations@neill-wycik.ca.
Frequently asked questions
Every guest checking in MUST provide government issued identification (with photo) along with a valid credit card for the reservation file. Failure to provide this information will result in being turned away from the Hotel.
Valid Identification includes: Passport, Driver's License, Permanent Residency cards, Citizenship cards. Health cards are NOT permitted. Photocopies or photos are not accepted.
Check-in time is 4:00 p.m. If you arrive early, you can drop off your luggage at the hotel’s front desk. Early check-in is available for CAD $20 at the discretion of front desk staff and management and is subject to availability. Neill Wycik Hotel is not responsible for loss or damage to items placed in storage.
Departure time is 11:00 a.m. Neill Wycik Hotel does not permit late checkout. The hotel can provide luggage storage free of charge until 11:59 p.m. the day of your checkout. After your checkout day, there is a CAD $15 charge for each bag/luggage stored every 24 hours. Neill Wycik Hotel is not responsible for loss or damage to property placed in storage.
Before validating your booking, we encourage you to read the conditions that accompany each of our rates and offers; they have been formulated in detail and without ambiguity to help you make an informed choice. If you have any questions or doubts, please contact us at reservations@neill-wycik.ca.
For all reservations, unless explicitly articulated by email, are bound to the Hotel’s 48-hour policy. The 48-hour policy comes into effect from the time of check-in (4:00 p.m. EST). For example, if your reservation is for May 10 at 4:00 p.m., then you must cancel by 4:00 p.m. EST on May 8.
No. Neill Wycik Hotel is strictly non-smoking. Smoking is permitted on the 23rd floor roof deck and outside on the street (nine meters from the entrance). Anyone caught smoking on the premises will be fined CAD $500, have their reservation cancelled without refund, and be evicted from the property immediately. Smoking includes cigarettes, cigars, marijuana, vapes, and anything else that may be reasonably considered smoking.
Please contact the front desk at 416-977-2320 x. 3040. The front desk is available 24-hours a day during operational months (May – August). You can also reach out for assistance via reservations@neill-wycik.ca both during and outside operating months.
You can book a room directly on our website or contacting us by phone at 416-977-2320 x. 3040. The phone is only available during operating months (May through August). You may also email reservations@neill-wycik.ca to inquire about making a reservation.
The Hotel accepts Visa, Mastercard, and debit. The Hotel accepts CAD and USD cash. USD is accepted at par. All cash transactions are non-refundable.
All guests must have a valid credit card on file for incidentals. If you do not have a credit card in your name and are using someone else’s please submit a Credit Card Authorisation form prior to arrival. You can download the form here:
Yes. Guests are permitted to drink in their private room and within the common areas inside their unit. No open alcohol is permitted in the hallways, stairwells, common areas, and roof decks. Guests found violating this policy could face a CAD 1,000 fine and removal from the property without a refund.
